Email Customer Care
Once you placed your order, we start preparing your items as quick as possible. Most of orders are shipped within 1 - 2 days. However, in peak seasons, shipment can take up to 5 business days. When you order multiple products, the orders can come from different brands. In this case, it could happen that you will receive your products in different packages and at different times.
(shipping time varies per destination). Please note this dependent on your country of resident and does not include customs processing delays.
|Worldwide shipping||14-26 Business Days|
Shipping RatesFree worldwide shipping on all orders over £25. On orders under £25, we charge £6.95 shipping fee.
Customs, Taxes, Duties and TariffsWe are not responsible for customs, taxes, duties and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Velvet Lips is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Returns & Exchange
ReturnsWe want you to be satisfied with your new purchase. However, if you need to return an item, we're here to help.
Returns are accepted only under the following conditions:
- 14 calendar days to return an item from the date you received it.
- The returned item must be unused and in new condition.
- All returns are subject to a $5.00 restocking fee per package.
ALL FREE ITEMS ARE NOT ELIGIBLE FOR RETURN.